ورديات النُدُل

تشغيل الورديات

Settings → Modules

ورديات النُدُل مُطفأة في البداية. شغّل الإعدادات → الوحدات → ورديات النُدُل.

وهذا يضيف شريحة «وردية النادل» إلى الشريط العلوي لنقطة البيع، وصفحة «ورديات النُدُل» تحت «تمويل»، و«تقرير وردية النادل» تحت التقارير → الموظفون.

استخدمها مع دور «نادل» المدمج حتى يستطيع موظفو الصالة تسجيل الطلبات دون استلام المدفوعات.

ما الذي يجب أن يوجد قبل أول وردية

Users

ثلاثة أشياء، بهذا الترتيب، ولا يستغرق أي منها وقتاً طويلاً.

شغّل «ورديات النُدُل» من الإعدادات → الوحدات، وإلا لم توجد شريحة على نقطة البيع لتضغطها.

أنشئ مستخدماً لكل موظف من موظفي الصالة تحت «المستخدمين»، لكل منهم رقم تعريف شخصي خاص به. فالرقم هو ما يبدأ الوردية، وهو يحدد هوية الشخص بمفرده، لذا يجب أن يكون لإنسان واحد ولا أحد سواه.

وضع هؤلاء المستخدمين على دور «نادل» المدمج، حتى يستطيعوا إرسال الطلبات إلى المطبخ دون استلام المال — وهذا ما يجعل الجانب النقدي من تقرير الوردية ذا معنى.

If a manager is going to start shifts for staff who have no device, that manager's role needs the Start a Shift for Another Waiter button permission. Counting the cash in at the end needs Settle a Waiter's Cash.

1. 1 Switch on Settings → Modules → Waiter Shifts.
2. 2 Create a user for each waiter with their own PIN, on the Waiter role.
3. 3 On the manager's role, tick Start a Shift for Another Waiter and Settle a Waiter's Cash.
4. 4 Open the POS and check the Waiter shift chip is in the top bar.

A waiter starts their own shift

POS Terminal

The POS top bar shows a Waiter shift chip. Before the module is used it reads No shift started, with a Start Shift button.

The waiter taps Start Shift, types Your PIN and taps to open. That is the whole point of the PIN — the screen at the counter can be shared by the whole floor with nobody logging in and out.

There is an Opening float box for the change taken from the counter at the start of the shift. It comes back at the end, so it is counted into what they owe and out again.

From then on every order that waiter punches is tagged to that shift.

A PIN that matches nobody active is refused with a message saying so, and a waiter who is already on a shift cannot start a second one.

1. 1 Tap the Waiter shift chip in the POS top bar.
2. 2 Tap Start Shift.
3. 3 Type your PIN.
4. 4 Type the opening float if you were given change from the counter.
5. 5 Start the shift and begin taking orders.

What actually gets tagged to a shift

POS Terminal

This is the one rule worth reading twice, because every figure on the shift report comes out of it.

What a waiter SOLD comes from the orders they rang up. Orders taken and Total sales are counted off those orders, and Total sales counts the ones that were actually completed.

What a waiter is HOLDING comes from the payments they personally took. Cash to hand over and Card / bank are counted off those payments, not off their orders.

Those are two different lists on purpose. An order rung up by one person can perfectly well be paid at the counter by another, and the money has to be counted where it physically is.

The panel on the till shows both while the shift is running, and refreshes itself as orders come in.

The waiter who sells all night and holds nothing

Roles → Waiter

That rule has a consequence that surprises people, so here it is plainly.

A waiter on the built-in Waiter role cannot take payments. They take orders all evening and every one of their tables is settled at the counter by a cashier.

At the end of the night their shift report shows a large Total sales figure and a Cash to hand over of nothing but their opening float — because they never touched a banknote.

That is not a bug and nothing is missing. The money is in the counter drawer, where it always was, and the report is telling you the truth about who has it.

If you do want your waiters to settle their own tables, tick Take Payment / Complete Order on the Waiter role. From then on the cash they take shows up as theirs to hand over.

A manager starts a shift for somebody

POS Terminal

Under the PIN box is a second option: Or start one for a waiter, for floor staff with no device of their own. Pick the name from the Select Waiter list and start it.

That needs the Start a Shift for Another Waiter button permission on the manager's role.

It is how one screen at the counter serves a whole floor.

Punching orders for different waiters

POS Terminal

The shift panel lists Other shifts running with the orders each has taken and how long each has been on. Tap one to start ringing the next orders up under that waiter.

Stop taking orders for this waiter goes back to working as yourself without ending anybody's shift.

A waiter who logs out of a shared till never leaves their shift selected for the next person — the takings would otherwise land in the wrong cash-up.

Ending the shift and reading the report

POS Terminal

End Shift & Show Report closes the shift and puts the figures on the till: Orders taken, Total sales, Card / bank, Cash to hand over, and Tips (yours).

The cash figure includes the float they started with, and the screen says so.

Tips are listed separately as theirs to keep, and are not part of the cash to hand over.

If the waiter still has orders open on a table, the till warns them and asks whether to end the shift anyway.

The closing line is the instruction: hand the cash to the manager, who will mark the shift settled.

Where a tip goes

POS Terminal

A tip is left for the service at the table, so it follows the waiter who served that table — not the counter that happened to ring the bill through.

A tip is never added to the bill total, never counted as a sale and never posted to your accounts. Your sales figures stay exactly what the kitchen sold.

It appears on the waiter's shift report as Tips (yours), and it is deliberately left out of Cash to hand over. Asking a waiter to hand over their tips would be asking them for money that was never the restaurant's.

When the counter took the payment, the tip money is physically in the counter drawer and the restaurant owes the waiter that amount. The shift report is the record of how much.

The manager's cash-up screen says the same thing: tips are theirs and are not counted here.

A whole evening, end to end

Waiter Shifts

This is the module doing its entire job in one worked example, from opening the doors to the books being closed.

1. 1 Before service, each waiter taps the Waiter shift chip, types their PIN and their opening float, and taps Start Shift.
2. 2 During service, each waiter rings their tables up on the shared till and sends them to the kitchen.
3. 3 The cashier settles the tables at the counter as guests ask for the bill, typing any tip into the Tip box when completing the order from the Order Tab.
4. 4 At the end of the night, each waiter opens the chip and taps End Shift & Show Report.
5. 5 They read the Cash to hand over figure, count that much out, and take it to the manager with the tips kept back.
6. 6 The manager opens Waiter Shifts under Finance, taps Take Cash on that shift, types the Cash handed over they actually counted, and taps Mark Settled.

The manager's cash-up

Waiter Shifts

Waiter Shifts, under Finance, is where the money is counted in. Two figures sit at the top: Shifts not settled yet, and Cash still to come in.

Find the shift and tap Take Cash. Type the Cash handed over — what you actually counted, not what the software expected — and a Note if anything is worth recording, then Mark Settled.

The screen shows the Expected figure beside it: the float plus the cash that waiter took. Tips are theirs and are not counted here.

If the two do not match, the difference is recorded on the shift rather than quietly corrected, and the message tells you whether it was short or over.

Settling needs the Settle a Waiter's Cash button permission.

Count the cash first, then type what you counted. Typing the expected figure to make it balance defeats the entire point of the exercise.

تقرير تحول النادل

Waiter Shifts

The same screen is a full report. Filter by Waiter, by Status, by a date range and by a time of day — a start later than the end reads as a shift running past midnight.

Cards across the top total the filtered period: Shifts, Orders Taken, Total Sales, Cash Collected, Card / Bank, Tips, Cash Expected, Handed Over and the Difference.

Export PDF, Export Excel and Export CSV produce the same figures with a per-waiter breakdown.

It is also listed under Reports → People as the Waiter Shift Report.