Right now somebody reads those messages and types them into the till by hand — and mishears a size, misses a drink, or does not see the message for twenty minutes. Instead the customer taps items out of your menu inside WhatsApp, and what arrives is a real POS order. It runs on your own WhatsApp Business number through Meta's official Cloud API.
7 days free · no credit card · every feature switched on
Every line arrives from Meta as a product id and a quantity, so there is nothing to interpret and nothing to mistype. It works the same in Urdu, Arabic and English because nobody is reading words.
With a Meta catalog connected, customers browse your real dishes with prices and photos and fill a cart. Without one, the bot sends your categories and dishes as tappable lists — which works the day you switch it on.
The bot replies the moment a customer writes, takes the whole order, and asks for an address or a dropped pin. Nobody has to be watching the phone for an order to be taken.
It lands in the POS like any other sale: the bell rings, the kitchen ticket prints, recipe stock comes off, and the customer is messaged back when you accept it. Nobody re-types anything.
Sales by Channel puts WhatsApp beside the counter, your website and the aggregators — so the busiest channel in the restaurant stops being the only one nobody can see.
Meta's official Cloud API, on credentials that belong to you — not a browser add-on and not an unofficial bot that gets numbers banned. A step-by-step guide in the software walks you through every screen on Meta's side.
No — and that is the whole point. Customers choose from tappable menus and buttons, so every order arrives as structured data. Free text is never turned into an order.
No. A number connected to Meta's Cloud API stops working in the WhatsApp app, so use a number the restaurant owns rather than a staff member's own.
Meta charges per conversation, and replies to a customer who messaged you first are free for 24 hours — which covers an ordinary order from start to finish. Setting it up is free.
No. With one, customers browse your dishes with photos inside WhatsApp; without one, the bot sends your menu as tappable lists. Both produce the same order.
It is sold with the Bots as one add-on — Online Ordering & Bots — at one monthly price on top of any plan. One purchase switches on both.
