Refund Policy

Try before you pay

The 7-day trial exists so that paying is a decision you make after using the software, not before. It requires no card and cannot charge you. We would rather you used the trial properly than paid and asked for it back.

14-day money back

If you pay for your first subscription period and change your mind within 14 days, write to info@arriverr.com and we will refund it in full. No form, no reason required.

After 14 days

We do not refund part-used periods. The account stays live until the end of the period you have paid for, and you simply do not renew.

If the service was at fault

If the software was unusable for a meaningful stretch because of a fault on our side, tell us. We will credit or refund that time. This is judged honestly and in your favour where it is unclear.

What is not refunded

• Periods you have used and are past the 14 days.
• Accounts closed for breaking the Terms of Service.
• Bank charges or transfer fees, which we never receive.

How to ask

Email info@arriverr.com from the account's email address with the invoice number. We reply within two working days, and refunds are sent back the way they came within seven working days of being agreed.